Skip to main content

FAQ for job seekers

Frequently asked questions

A uLaunch consultant talks with a job seeker


These Frequently Asked Questions will help you to understand how uLaunch works with you every step of the way.

FAQ for job seekers

Who is uLaunch?

uLaunch partners with people living with disability, illness and injury to co-create new pathways to fulfilling and meaningful employment. We believe that people living with a disability deserve every opportunity to live a self-determined strong life of confidence and pride, thriving in their community.

Am I eligible for Disability Employment Services (DES) with uLaunch?

A participant is eligible for Disability Employment Services if they, have a disability, injury or health condition; are at least legal working age in your state or territory; under aged pension age; and are an Australian resident. Centrelink needs to complete an assessment to determine your eligibility and the number of hours you can work in most cases.

How can I access uLaunch’s Disability Employment Services (DES)?

Contact your local uLaunch office, or our National Support Centre on 1800 319 502, who will make an appointment for you to come into one of our offices, or meet in your local area for a coffee and a chat. Or you can simply fill in you details on our website and we will contact you.

What are the costs to receive Disability Employment Services (DES)?

There are no costs to receive support in Disability Employment Services. The program is funded by the Australian government, to help people living with disability or injury to better access employment opportunities. uLaunch may be able to assist you with purchasing items, or to complete training to make you more job ready, as well as accessing Wage Subsidies when you gain employment.

How do I know that uLaunch can help me?

All of our uLaunch Consultants have the experience, skills and knowledge to help you to find meaningful and sustained employment. Although your local office may only have one or two consultants, our teams are national, so you have the knowledge base of an Australia wide organisation to call on. The staff at uLaunch are passionate about providing assistance to those living with disability, or injury, not only with their employment needs but also to provide genuine care and support.

Do I need to attend a DES appointment?

The initial meeting will take place in person, to enable consultants to fully explain our services and to be able to tailor our assistance to you. If needed these appointments can be conducted at a mutually convenient location, and you are always welcome to bring a support person with you to your appointments. Future appointments can be negotiated to be face to face, over the phone, or delivered through video chat.

I don't have a resume, can you help?

Certainly. Resumes, cover letters and selection criteria, even video resumes are critical in making a great first impression with an employer. uLaunch consultants would love to help you with any of these to increase your chances of gaining an interview. We also have resume tips and tricks.

I can’t attend my next appointment. What should I do?

That’s fine, we understand that at times making it to appointments can be difficult. Please call us if as soon as you are able – either to your local employment consultant, or the National Support Centre on 1800 319 502, so that we can arrange another suitable day and time for you.

Where can I provide feedback about uLaunch?

We appreciate your feedback! Forms will be given to you as part of your welcome pack at your first appointment. These can be filled in at any stage and emailed to management. You can of course speak to your local consultant, or our National Support Centre to give feedback, and there is also a toll-free number you can call and a website you can visit. These details will be displayed in your local uLaunch offices. You can also provide feedback on our website.

ULaunch-contact-us - A women in a white shirt smiling

Start your journey with uLaunch today

If you are Living with an injury, illness or disability that affects your ability to work contact us to see how we can help.

Get in touch